November 14, 2019
Teladoc Health Earns Multiple Telehealth Accreditations from ClearHealth Quality Institute
PURCHASE, NY, Nov. 14, 2019 (GLOBE NEWSWIRE) - Teladoc Health (NYSE: TDOC), the global leader in virtual care, today announced it has earned two accreditations through ClearHealth Quality Institute’s Telemedicine Accreditation Program (TAP). The company gained independent accreditation for both its Consumer-to-Provider services for acute care needs, as well as its Provider-to-Consumer services, which focus on the ongoing provider/patient relationship when treating specialty and chronic conditions, including mental health.
“Delivering high-quality clinical care is at the heart of Teladoc Health’s mission. It’s central to our commitment to lead by example and elevate virtual care standards for ourselves, our members, and for the industry,” said Jason Tibbels, MD, chief quality officer, Teladoc Health. To achieve CHQI accreditation for telemedicine, Teladoc Health completed a robust application process spanning both business and clinical operations. It demonstrated the company’s...
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November 6, 2019
Teladoc Health Ranks First in Customer Satisfaction in Inaugural J.D. Power Telehealth Study
PURCHASE, NY, Nov. 06, 2019 (GLOBE NEWSWIRE) - Teladoc Health (NYSE: TDOC), the global leader in virtual care, has received the highest rating by consumers in the Direct-to-Consumer segment in J.D. Power’s inaugural 2019 U.S. Telehealth Satisfaction Study . Leading to this accomplishment were the company’s top marks in customer service. With a score of 870, nearly 20 points above the category average, Teladoc received the highest rating and outperformed all other direct-to-consumer providers in the study. “We are honored to receive the #1 ranking in this first J.D. Power independent study of consumers’ satisfaction with their telemedicine providers, as it affirms how much our customers value the Teladoc experience, which pairs quality care with the highest level of customer service,” said Stephany Verstraete, chief engagement officer, Teladoc Health. “This accomplishment is a true reflection of our values and sets a new standard in virtually delivering the best in patient...
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